Information Technology is considered the axis of economic, social and cultural development in different countries, Nonetheless, electronic space seems unknown and unreliable to many citizens in Tehran, Iran. The purpose of this research was to identify solutions to overcome cultural obstacles to electronic city development and to recognize suitable policy making characteristics in the face of these obstacles in Iran. Theme analysis of twenty interviews with IT experts revealed ten themes of overcoming e-city development cultural obstacles: Increasing public literacy, using encouraging advertisement, strategic planning for electronic city development, augmenting quality of services delivered, raising public expectation level, creating financial and non-financial incentives, management improvement, and comparative study of developed countries status regarding electronic city implementation. In addition, five major themes of good policy making characteristics so as to surmount the obstacles are: localized policies, comprehensive and flexible policies, timely policies, participative policies, and policies with special focus on e-city development