Consumer response to corporate irresponsible behavior: Moral emotions and virtues |
Abstract:
A unique theoretical framework for explaining consumerword of mouth and protest behaviors against corporate irresponsibility is developed and tested. Through field surveys with adult consumers, this study demonstrates how consumers' negative moral emotional responses to corporate infractions instigate, in combination with other-regarding virtues, negative word of mouth and protest toward the corporation. Negative moral emotions include contempt, anger, and disgust; whereas other-regarding virtues entail justice, beneficence, equality, and communal cooperation. The results provide scholars andmanagerswith means of improving their understanding and handling of consumers' reactions to corporate irresponsibility
|
Keywords: |
Corporate social responsibility, Moral emotions, Other-regarding virtues, Negative word of mouth, Protest behaviors |
Author(s): |
Silvia Grappi , Simona Romani , Richard P. Bagozzi |
Source: |
Journal of Business Research 66 (2013) 1814–1821 |
Subject: |
بازاریابی |
Category: |
مقالات ترجمه شده - دانلود ترجمه مقاله |
Release Date: |
2013 |
No of Pages: |
8 |
Price(Tomans): |
0 |
بر اساس شرایط و ضوابط ارسال مقاله در سایت مدیر، این مطلب توسط یکی از نویسندگان ارسال گردیده است. در صورت مشاهده هرگونه تخلف، با تکمیل فرم گزارش تخلف حقوق مؤلفین مراتب را جهت پیگیری اطلاع دهید.
|
ترجمه این مقاله موجود است. مشاهده ترجمه مقاله
|