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Justice perceptions and drives of hotel employee social loafing behavior
Abstract:

Justice perceptions, justice-related satisfaction, employee commitment, and turnover intention are several positive or negative factors influencing employee social loafing behavior. This study analyzed the relationships between these variables in the context of China’s hotel industry. A total of 585 valid responses were collected from employees within different departments at 43 hotels in mainland China. Lisrel 8.80 software was used to test structural equation models and hypotheses in this study. Results show that employee commitment is an important mediator, while turnover intention is the main drive of employee social loafing behavior, and justice-related satisfaction significantly influences employee commitment. Findings of this study can be instructive to hotel managers to improve service quality and guests’ satisfaction with hotels

Keywords: Justice perceptions Social loafing Commitment Turnover intention China hotel industry
Author(s): .
Source: International Journal of Hospitality Management 33 (2013) 456–464
Subject: رفتار سازمانی
Category: مقاله مجله
Release Date: 2012
No of Pages: 9
Price(Tomans): 0
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