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یکشنبه 04 آذر 1403
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Hotel managers’ perceived diversity climate and job satisfaction:The mediating effects of role ambiguity and conflict
Abstract:

Given the increase of multiculturalism into the hospitality labor force, corporate investments in providinga positive diversity climate at work have increased over the last two decades. However, few studies havefocused on managers’ perceived diversity climate and how their perceived diversity climate has an impacton their work experience, which is a significant gap in the literature considering that the hospitalityworkforce is diverse and multiracial. Therefore, the purpose of this study was to examine the effect ofhotel managers’ perceived diversity climate on three outcomes: role ambiguity, role conflict, and jobsatisfaction. Survey data were collected from 130 hotel and lodging managers. The results showed thatmanagers who perceived a positive diversity climate also reported less role ambiguity and role conflict,but more job satisfaction. Role ambiguity and role conflict mediated the relationship between perceiveddiversity climate and job satisfaction

Keywords: Diversity climateJob satisfactionRole ambiguityRole conflict
Author(s): .
Source: International Journal of Hospitality Management 35 (2013) 28–34
Subject: مدیریت جهانگردی
Category: مقاله مجله
Release Date: 2013
No of Pages: 7
Price(Tomans): 0
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