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Exploring the antecedents of intentions to leave the job: The case ofluxury hotel staf
Abstract:

tThe aim of this study is to assess the antecedents of employee’ intentions to resign from their jobs inluxury hotels in India. Two aspects are considered in this context: firstly, the employees’ enthusiasm forthe profession and organisation, the nature of the work and its impact on social and family life. Secondly,their level of satisfaction with the job in terms of organisational loyalty, relationship with supervisors,job security, earnings and additional benefits. A theoretical model (see Fig. 1) and seven hypotheses aretested to indicate whether the employees’ level of agreement with statements about the job and theirlevel of satisfaction with the job will impact their intentions to quit. The study further examines if anycurrent employees intend to leave their job. The term luxury hotel is used to represent 5 star and 4 starhotels of India.Findings from the analyses of 884 responses suggest that, when considering intentions to resign fromthe job, a negative relationship is found between professional and organisational enthusiasm and per-ceptions about the work being stimulating. No support was found for a positive relationship betweenthe extent work impacted social and family life and the intention to quit. However, results supportedthe notion that the employee’s organisational loyalty has a negative effect on his/her intention to resignfrom the job. Our findings contradict several other studies in that they suggest the employee’s intention toresign from the job increases as job security and earnings improve. The study is distinctive as it exploresintentions luxury hotel employees in India to leave their jobs; three is little evidence in the wider litera-ture of similar attempts in the context of the Indian hotel industry. The outcomes have implications forboth theory and practice as this is the first such major study in the context of the hotel industry in Indiawhere there is a population of over a billion people and an expanding hotel industry

Keywords: Staff turnoverIntentionsLuxury hotelsIndiaa
Author(s): .
Source: International Journal of Hospitality Management 35 (2013) 48–58
Subject: منابع انسانی
Category: مقاله مجله
Release Date: 2013
No of Pages: 11
Price(Tomans): 0
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