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The effect of buyer behaviors on preferred customer status and access to supplier technological innovation: An empirical study of supplier perceptions
Abstract:

Buying firms are increasingly looking to suppliers for technological innovations that enhance the competitive position of their new products. However, extant research provides limited guidance on howbuying firmsmay gain access to suppliers' innovative technologies. To address this gap in the literature, we draw from social exchange theory to posit sequential relationships among buyer behaviors, preferred customer status, and supplier'swillingness to share technological innovations. We test our assertions by applying structural equation modeling statistical analyses to survey response data from 233 sales personnel of production good suppliers in the U.S. automotive industry. Whereas our results show that two buyer behaviors – early supplier involvement and relationa reliability – positively affect preferred customer status, a third behavior – share of sales – has no effect. In turn,we find that preferred customer status is positively associatedwith supplier'swillingness to share newtechnology with the buyer. Further, our findings indicate that preferred customer status fully mediates the benefits exchanged within a buyer–supplier relationship. Hence, our study highlights why buyers seeking innovations should take care that their behavior is appropriate for managing suppliers' perceptions. Accordingly, our results provide specific guidance to buyers as to how they may increase their access to suppliers' new technologies

Keywords: Preferred customer New product development Early supplier involvement Technological innovation access Buyer-supplier relationship
Author(s): .
Source: Industrial Marketing Management 41 (2012) 1259–1269
Subject: بازاریابی
Category: مقاله مجله
Release Date: 2012
No of Pages: 11
Price(Tomans): 0
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