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An agent-based fuzzy cognitive map approach to the strategic marketing planning for industrial firms
Abstract:

Industrial marketing planning is a typical example of an unstructured decision making problem due to the large number of variables to consider and the uncertainty imposed on those variables. Although abundant studies identified barriers and facilitators of effective industrial marketing planning in practice, the literature still lacks practical tools and methods that marketing managers can use for the task. This paper applies fuzzy cognitivemaps (FCM) to industrial marketing planning. In particular, agent based inference method is proposed to overcome dynamic relationships, time lags, and reusability issues o FCMevaluation.MACOMsimulator also is developed to help marketing managers conduct what-if scenarios to see the impacts of possible changes on the variables defined in an FCM that represents industrial marketing planning problem. The simulator is applied to an industrial marketing planning problem for a global software service company in South Korea. This study has practical implication as it supports marketing managers for industrial marketing planning that has large number of variables and their cause–effect relationships. It also contributes to FCM theory by providing an agent based method for the inference of FCM. Finally, MACOMalso provides academics in the industrialmarketingmanagement disciplinewith a tool for developing and pre-verifying a conceptual model based on qualitative knowledge of marketing practitioners

Keywords: Strategic marketing planning Industrial marketing Fuzzy cognitive map The relevance problem Design science
Author(s): .
Source: Industrial Marketing Management 42 (2013) 552–563
Subject: بازاریابی
Category: مقاله مجله
Release Date: 2012
No of Pages: 12
Price(Tomans): 0
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