Towards business intelligence systems success: Effects of maturity and culture on analytical decision making |
Abstract:
The information systems (IS) literature has long emphasized the positive impact of information provided bybusiness intelligence systems (BIS) on decision-making, particularly when organizations operate in highly competitiveenvironments. Evaluating the effectiveness of BIS is vital to our understanding of the value and efficacy ofmanagement actions and investments. Yet, while IS success has beenwell-researched, our understanding of howBIS dimensions are interrelated and how they affect BIS use is limited. In response, we conduct a quantitativesurvey-based study to examine the relationships between maturity, information quality, analytical decisionmaking culture, and the use of information for decision-making as significant elements of the success of BIS.Statistical analysis of data collected from 181 medium and large organizations is combined with the use ofdescriptive statistics and structural equation modeling. Empirical results link BIS maturity to two segments of information quality, namely content and access quality. We therefore propose a model that contributes to understanding the interrelationships between BIS success dimensions. Specifically, we find that BIS maturity has astronger impact on information access quality. In addition, only information content quality is relevant for the useof information while the impact of the information access quality is non-significant. We find that an analytical decision-making culture necessarily improves the use of information but it may suppress the direct impact of thequality of the information content |
| Keywords: |
Business intelligence system Information quality Use of information Analytical decision-making culture Success model Structural equation modeling |
| Author(s): |
. |
| Source: |
Decision Support Systems 54 (2012) 729–739 |
| Subject: |
فناوری اطلاعات |
| Category: |
مقاله مجله |
| Release Date: |
2012 |
| No of Pages: |
11 |
| Price(Tomans): |
0 |
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بر اساس شرایط و ضوابط ارسال مقاله در سایت مدیر، این مطلب توسط یکی از نویسندگان ارسال گردیده است. در صورت مشاهده هرگونه تخلف، با تکمیل فرم گزارش تخلف حقوق مؤلفین مراتب را جهت پیگیری اطلاع دهید.
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