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The effect of social capital on community loyalty in a virtual community: Test of a tripartite-process model
Abstract:
Drawing upon social capital theory and social exchange theory, this study attempts to elaborate the effect of social capital on community loyalty in a virtual community by proposing and assessing a tripartite-process model. Online gaming communities were selected as the research context for testing the model. After collecting 347 usable responses from a globally leading Massive Multiplayer Online Game (MMOG), this study confirms that a player's social capital in an online gaming community affects his or her community loyalty through normative, relational, and utilitarian processes. The results also show that resource accessibility has a positive impact on perceived game utility, which in turn affects community loyalty. Finally, we conclude with research limitations and theoretical and managerial implications.
Keywords: Social capital Online community Norm Trust Resource Utility Massive multiplayer online game
Author(s): .
Source: Decision Support Systems 54 (2012) 750–757
Subject: تئوریهای مدیریت
Category: مقاله مجله
Release Date: 2012
No of Pages: 8
Price(Tomans): 0
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