Information technology and organizational capabilities: A longitudinal study of the apparel industry

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Information technology and organizational capabilities: A longitudinal study of the apparel industry
Abstract: Business value of information technology (IT) is one of the most important research streams in informationsystems (IS) research. In this study, we follow the resource-based view (RBV) in strategy literature to studyhow IT enables firms to develop new organizational capabilities. Using structured content analysis, we havecollected longitudinal data from news media for 49 publicly traded apparel firms in the U.S. over the period of 1998 to 2007. The financial data were collected from Standard & Poor's COMPUSTAT data. In this research, westudy how IT assets affect apparel firms' organizational capabilities such as operational capability, customerservice, and ability to innovate. The U.S. apparel industry is largely heterogeneous in its use of IT and organizationalcapabilities, and therefore provides a particularly interesting case to investigate the relationship betweenthem. Our empirical results show that IT can lead to higher level of organizational capabilities. Firmfinancial resources are important in affecting the relationship between IT and operational efficiency as wellas the relationship between IT and customer service. In addition, we find that operational efficiency plays amediating role in how IT affects customer service.
Keywords:	Organizational capabilities Information technology Apparel industry
Author(s):	.
Source:	Decision Support Systems 53 (2012) 186–194
Subject:	فناوری اطلاعات
Category:	مقاله مجله
Release Date:	2012
No of Pages:	9
Price(Tomans):	0
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