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Consumer-based decision aid that explains which to buy: Decision confirmation or overconfidence bias?
Abstract:
Providing explanation to justify product recommendations is critical in the online purchase decision process.Bulk of the extant literature has focused on the provision of decision aids facilitating screening of productalternatives and presenting of filtered alternatives. In comparison, few studies are conducted to examinedecision aids that support the assessment and evaluation of the presented product alternatives prior to actualpurchase, i.e., explanation-featured decision aid. This article conceptualizes three implementations of explanationaid differed by the forms of explanation elaboration. Experimental results indicate that a more elaboratedexplanation aid could heighten a consumer's decision confidence leading to lesser cognitive effort expendedand inferior product choice made.
Keywords: Decision aid Explanation Consumer decision making Overconfidence bias
Author(s): .
Source: Decision Support Systems 53 (2012) 127–141
Subject: بازاریابی
Category: مقاله مجله
Release Date: 2012
No of Pages: 15
Price(Tomans): 0
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