Design and development of a context-aware decision support system for real-time accident handling in logistics |
Abstract: This paper describes the design and development of a context-aware fleet management system (CFMS) prototypefor real-time accident handling in logistics using a design science approach. One of the most importantdecisions in fleet management is the optimization of vehicle scheduling during an accident, such as a vehiclebreakdown and mechanical failure during delivery. The schedule planner has to assign another vehicle totake over the task; thus, accident handling needs the reassignment or re-scheduling of vehicles. The largenumber of available vehicles for reassignment and numerous trips in a day make rescheduling complicatedand difficult to resolve. In this paper, we propose a CFMS integrated with global positioning system (GPS)for real-time vehicle positioning and eSeal enabled by the RFID technology, to help human planners withrescheduling. A CFMS prototype was built and evaluated in a real-world setting. The system prototype wassatisfactory during evaluation. The system was found to be more effective by its potential users and field logisticsexperts in aiding real-time accident handling in logistics. The design science approach used to developthe prototype could form a basis for further research. |
Keywords: |
Context-aware decision support system Fleet management system prototype Real-time accident handling |
Author(s): |
E.W.T. Ngai , T.K.P. Leung, Y.H. Wong, M.C.M. Lee, P.Y.F. Chai, Y.S. Choi |
Source: |
Decision Support Systems 52 (2012) 816–827 |
Subject: |
لجستیک |
Category: |
مقاله مجله |
Release Date: |
2012 |
No of Pages: |
12 |
Price(Tomans): |
0 |
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