Using the balanced scorecard in assessing the performance of e-SCM diffusion: A multi-stage perspective |
Abstract:
Electronic supply chain management (e-SCM), a specific form of inter-organizational systems, has generallyregarded as one of the major strategies to create competitive advantage. The diffusion of e-SCM among tradingpartners is critical for its final successful use and accordingly, performance impact. However, the diffusionprocess is complex and dynamic in nature and involves an evolutionary property across time. Innovation diffusiontheory (IDT) is defined for effectively exploring diffusion process with multiple stages. Moreover, priorstudies have found inconclusive results of IT-enabled performance due to inadequate measures. The balancedscorecard (BSC) with the extension to SCM, incorporating four performance perspectives, is appropriate forovercoming this problem. Grounding on the IDT and BSC, this study proposes a novel framework for exploringthe relationships between a stage-based structure and the BSC. Data are collected from a questionnairesurvey. The results indicate that there are significant differences between external diffusion and the two earlierstages, adoption and internal diffusion, on the four BSC perspectives. Furthermore, all of the four perspectivesare well realized at external diffusion stage. Implications for managers and scholars are discussed. |
| Keywords: |
E-supply chain management Inter-organizational systems Innovation diffusion theory Balanced scorecard Organizational performance |
| Author(s): |
Ing-Long Wu, Ching-Hui Chang |
| Source: |
Decision Support Systems 52 (2012) 474–485 |
| Subject: |
لجستیک |
| Category: |
مقاله مجله |
| Release Date: |
2012 |
| No of Pages: |
12 |
| Price(Tomans): |
0 |
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