Influences of organizational communication tactics on trust with procedural justice effects: A cross-cultural study between Japanese and American workers |
Abstract:
This study looked into possible relationships between workplace organizational communication tactics, workers’ feelings of trust, and workers’ perceptions of procedural justice. Raw data wascollected by questionnaires, and structural equationmodeling (SEM)wasused to reveal the relationships. The subjects in the study were Japanese (N = 417) and American (N = 591) workers, surveyed in a period running up to late May 2004. For both the Japanese and the Americans, perceived procedural justice was influenced positively by rational communication tactics, and negatively by hard communication tactics; and soft communicationtactics did not relate to perceived procedural justice. In the case of Japaneseworkers, it was found that, after controlling for perceived procedural justice, soft, rational, and hard communication tactics affected trust in different ways: positively, positively, and negatively, respectively. Therefore, perceived procedural justice had a partially mediating effect on the relationships between rational and hard communication tactics and trust. In contrast, for the Americans, there were no direct relationships between communication tactics and trust; rather, there were indirect effects from rational and hard communication tactics, via perceived procedural justice as a fullmediator. The influence of three communication tactics on trust was much stronger for Japanese workers than their American counterparts. On the other hand, the influence of hard and rational communication tactics on perceived procedural justice and that of perceived procedural justice on trust were much stronger for American workers than their Japanese counterparts. Based on the results, some academic and practical implications are presented.
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Keywords: |
Rational, Soft and hard communication tactics , Procedural justice , Trust |
Author(s): |
Ikushi Yamaguchi |
Source: |
International Journal of Intercultural Relations 33 (2009) 21–31 |
Subject: |
رفتار سازمانی |
Category: |
مقالات ترجمه شده - دانلود ترجمه مقاله |
Release Date: |
2009 |
No of Pages: |
11 |
Price(Tomans): |
0 |
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