This paper investigates the impact of organizational commitment and citizenship behavior on the turnover intentions of call center personnel in Pakistan. Data from 114 respondents was used to measure the impact of two factors on turnover intentions. Correlation and regression has been used to analyze the relationship of turnover intention with organizational commitment and organizational citizenship behavior. The results of the study showed that turnover intentions of call center personnel depend on the organizational commitment of the employees but citizenship behavior does not have a significant impact on the turnover intentions of call center personnel. Results have been discussed with specific reference to collectivist culture of Pakistan and policy implications for managers have been suggested.