Congruent knowledge management behaviors as discriminate sources of competitive advantage |
Abstract:
Purpose – While knowledge management has been shown to be a strategic source of competitive
advantage, processes designed to enhance the productivity of knowledge do not, however, equally
contribute to the organization’s capabilities. Consequently, this research aims to focus on the
relationship between each mode of the knowledge management process and multiple sources of
competitive advantage.
Design/methodology/approach – This research, using questionnaire data collected from the entire
population of a pharmaceutical company’s head office in Japan, investigates how different perceptions
and behaviors related to knowledge management affect the perceived contribution of certain types of
organizational knowledge acting as sources of competitive advantage.
Findings – The study finds that the perceived importance of knowledge management activities,
especially combination, appears as an important source of competitive advantage related to technical
knowledge, and more time spent on knowledge management tasks, in particular socialization,
contributes to a competitive advantage related to affective knowledge. Further analysis involves a
taxonomy of employees based on their perceived importance of, and the time they spend on,
knowledge management activities
Research limitations/implications – This paper focuses on the entire population of a single firm,
and for that reason, further research with other companies in different industries is necessary.
Practical implications – There is evidence suggesting that knowledge management strategies
should be tailored to fit the discriminate beliefs and actions of each group of workers, identified based
on their level of congruence between their espoused theories and theories-in-use related to knowledge
management.
Originality/value – The taxonomy of workers introduced in the paper emphasizes the fact that the
workforce is not a uniform body and therefore that intrinsic differences need to be taken into account
to maximize the efficiency of knowledge management.
Keywords Knowledge management, Competitive advantage, Employee behaviour, Perception, Japan |
| Keywords: |
Knowledge management, Competitive advantage, Employee behaviour, Perception, Japan |
| Author(s): |
Remy Magnier-Watanabe, Dai Senoo |
| Source: |
Journal of Workplace Learning Vol. 21 No. 2, 2009 |
| Subject: |
مدیریت دانش |
| Category: |
مقالات ترجمه شده - دانلود ترجمه مقاله |
| Release Date: |
2009 |
| No of Pages: |
14 |
| Price(Tomans): |
0 |
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