Designing a knowledge-based system for strategic planning: A balanced scorecard perspective |
Abstract:
First developed by Kaplan and Norton [Kaplan R. S., & Norton D. P. (1992). The balance scorecard – measures that drive performance.
Harvard Business Review, 70(1), 71–79], balanced scorecard (BSC) provides an integrated view of overall organizational performance
and strategic objectives. BSC integrates financial measures with other key performance indicators to create a perspective that
incorporates both financial and non-financial aspects. BSC has proven a powerful tool for strategic planning and communicating strategy
that assists in strategy implementation. Successful strategy implementation is based on effective strategic planning. Owing to the strategic
planning being a virtual necessity in business, this work proposes an integrated approach for the balanced scorecard tool and
knowledge-based system using the analytic hierarchy process (AHP) method, and then develops an intellectual BSC knowledge-based
system for strategic planning that sets or selects firm management or operational strategies based on the following perspectives: learning
and growth, internal/business process, customer, and financial performance. This system can help determine specific strategy weights.
The intellectual BSC knowledge-based system facilities efficient automated strategic planning. |
| Keywords: |
Knowledge-based system; Balanced scorecard; Analytic hierarchy process |
| Author(s): |
Hao-Chen Huang |
| Source: |
Expert Systems with Applications 36 (2009) 209–218 |
| Subject: |
مدیریت استراتژیک |
| Category: |
مقالات ترجمه شده - دانلود ترجمه مقاله |
| Release Date: |
2009 |
| No of Pages: |
8 |
| Price(Tomans): |
0 |
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